Frequently Asked Questions

We provide 24/7 emergency response and typically arrive on-site within 60-90 minutes of your call. Time is critical in water damage situations, so we prioritize rapid response to minimize damage and reduce restoration costs.

First, ensure your safety and turn off electricity to affected areas if safe to do so. Stop the water source if possible, remove valuable items from the affected area, and call us immediately at (612) 998-6901. Avoid walking on wet floors and don't attempt to use regular household vacuums on standing water.

Yes, water damage doesn't wait for convenient times. We provide 24/7 emergency services every day of the year, including weekends and holidays. Our emergency response team is always ready to help when disaster strikes.

Most homeowner's insurance policies cover sudden and accidental water damage, such as burst pipes or appliance failures. However, gradual leaks or flood damage typically require separate coverage. We work directly with insurance companies and can help you navigate the claims process.

Yes, we work with all major insurance companies and can bill them directly. We'll help document the damage, provide detailed estimates, and communicate with your adjuster throughout the process to ensure you get the coverage you deserve.

Costs vary depending on the extent of damage, affected materials, and required services. We provide free estimates and work with your insurance company to minimize out-of-pocket expenses. Our goal is to restore your property efficiently while keeping costs reasonable.

The timeline depends on the extent of damage and materials affected. Minor water damage may take 3-5 days, while major flooding can take 1-2 weeks or more. We'll provide a detailed timeline after our initial assessment and keep you updated throughout the process.

We try to restore items in place when possible, but sometimes pack-out services are necessary to properly dry and restore your property. We carefully inventory and store your belongings in our secure facility and provide content cleaning and restoration services.

Yes, rapid response and proper drying techniques are key to preventing mold growth. We use professional-grade dehumidifiers, air movers, and moisture monitoring equipment to ensure complete drying. If mold is already present, we provide certified mold remediation services.

We handle all types of water damage including burst pipes, appliance failures, roof leaks, basement flooding, sewage backups, and storm damage. Our certified technicians are equipped to handle clean water, gray water, and black water situations.

We use professional-grade equipment including truck-mounted extractors, industrial dehumidifiers, high-velocity air movers, and moisture detection instruments. Our equipment is more powerful and effective than consumer-grade alternatives.

Yes, we're a full-service restoration company. After the drying and cleaning process, our licensed contractors can handle reconstruction work including drywall replacement, flooring installation, painting, and other repairs to return your property to pre-loss condition.